gtgt99 Responsible Gaming
Gaming should be entertaining, not harmful. gtgt99 is committed to providing every player in Bangladesh with the tools, information, and support needed to keep gambling fun and firmly under control.
Strictly 21+ Only
The gtgt99 platform is exclusively for adults aged 21 years and above. Underage gambling is illegal and harmful. If you are under 21, please do not attempt to register or use this platform. Parents and guardians should use parental control software to block access to gambling sites for minors.
Our Commitment to You
At gtgt99, responsible gaming is not a checkbox â it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take seriously our duty of care to every one of them.
Gambling can be a great source of entertainment when approached with the right mindset. The excitement of a cricket bet during the BPL, the thrill of spinning a slot from Pragmatic Play, or trying your luck on a crash game â these are recreational activities that millions of players enjoy responsibly every day. The problem begins when gambling stops being fun and starts affecting your finances, relationships, or mental wellbeing.
gtgt99 has built a range of tools and policies specifically designed to help players stay in control. These tools are available to every registered player at no cost, and our support team is available around the clock to assist anyone who needs help. This page explains each tool in detail and tells you how to access them.
đ ī¸ Your Control Tools
All of the following tools are available free of charge to every gtgt99 account holder. Contact support at any time to activate or adjust them.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit.
Time-Out
Take a short break of 24 hours, 7 days, or 30 days from your account.
Self-Exclusion
Block your account for a minimum of 6 months up to a permanent closure.
Reality Checks
Get regular session reminders showing how long you have been playing.
Loss Limits
Cap the maximum amount you can lose within a set time period.
Session Limits
Control how long any single gaming session can last before automatic logout.
How Each Tool Works
Deposit Limits
A deposit limit lets you define a maximum amount â in BDT â that can be added to your gtgt99 account within a 24-hour, 7-day, or 30-day rolling window. Once the limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the increase is applied, giving you time to reconsider. Reductions take effect instantly. You can set a limit as low as ā§ŗ500 or as high as you need. This is one of the most effective tools for keeping gambling within a budget you are genuinely comfortable with.
Time-Out / Cooling-Off Period
If you feel you need a short break from gambling, the time-out feature lets you lock your gtgt99 account for a defined period: 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, make deposits, or place bets. Any pending withdrawals will still be processed. The time-out cannot be shortened once activated â it runs its full course. This is ideal if you notice you are playing more than you intended during a busy period like Eid or the IPL season.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel gambling is becoming a serious problem. You can exclude yourself from gtgt99 for a minimum of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully closed, all marketing communications stop immediately, and you cannot re-register. After the exclusion period ends, a further 7-day waiting period and identity re-verification are required before access is restored. We strongly encourage anyone experiencing loss of control to use self-exclusion rather than just taking a short time-out.
Reality Checks & Session Reminders
It is easy to lose track of time when playing games or watching a cricket match live. Reality check notifications alert you after every 30 or 60 minutes of continuous play, showing how long your current session has lasted and giving you the option to log out immediately. These reminders are particularly helpful for players who access gtgt99 on mobile while commuting or in the evenings. You can configure the interval through your account settings or by contacting support.
Loss Limits & Wager Limits
In addition to deposit limits, gtgt99 allows players to set a cap on the total amount they can lose within a defined rolling period. This is separate from the deposit limit â a loss limit accounts for the actual outcome of your play, not just how much you fund your account. When your loss limit is reached, further wagering is suspended for the remainder of the period. Combined with deposit limits, loss limits provide a robust dual-layer safety net for responsible play.
đ§ Recognise the Warning Signs
Problem gambling can develop gradually. Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use a self-exclusion tool or speak with a support professional.
Personal Self-Assessment Checklist
Do you spend more money gambling than you originally planned?
Do you chase losses â continuing to play in order to win back money you have lost?
Have you borrowed money or sold possessions to fund gambling?
Do you hide your gambling activity from family members or friends?
Do you feel anxious, irritable, or restless when you are not gambling?
Has gambling caused problems in your work, studies, or personal relationships?
Do you find it difficult to stop playing even when you want to?
Do you gamble as a way to escape stress, anxiety, or problems at home?
đ Practical Safe Play Tips
Whether you are a first-time player or a long-time gtgt99 member, the following habits can help keep your gaming experience healthy and enjoyable:
- Set a strict budget before you start â decide in advance the maximum you are willing to spend and treat it as an entertainment expense, not an investment.
- Never gamble with money you cannot afford to lose. Rent, utility bills, food, and family expenses must always come first.
- Take regular breaks. Step away from the screen between sessions, especially during long sports events like T20 World Cup or BPL matches.
- Do not gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol or medication â decision-making is impaired in these states.
- Balance gambling with other activities. Gaming should be one leisure activity among many, not your sole source of entertainment.
- Keep track of your wins and losses honestly. Winning streaks feel memorable; losses are easy to underestimate over time.
- Involve a trusted friend or family member if you think you need help staying accountable to your limits.
- Remember that all casino games, slots, and sports betting outcomes are governed by probability â no strategy guarantees a win.
If you are ever unsure whether your gambling is still recreational, please use the self-assessment checklist above or reach out to our support team directly. There is no shame in asking for help â it is the responsible thing to do.
đļ Protecting Minors
gtgt99 enforces a strict 21+ age policy across all games and betting markets. During account registration, players must confirm they are aged 21 or above. We reserve the right to request proof of age at any time and will suspend accounts where age verification cannot be completed satisfactorily.
If you share a device with children or teenagers, we strongly recommend the following steps to prevent underage access to gambling content:
Protecting Young People at Home
Always log out of your gtgt99 account when you are not using it. Use a strong, unique password that is not shared with anyone in your household. Enable screen time controls on shared devices. Consider using a parental control application to block access to online gambling sites on any device accessible to minors.
đ¤ Get Help Now
If you believe gambling is having a negative impact on your life or the life of someone close to you, please do not wait. Reach out to our support team â they are trained to handle responsible gaming requests with full confidentiality and without judgment.
Our team can activate any of the player protection tools described on this page immediately on your behalf, help you initiate a self-exclusion, or simply listen and point you toward additional resources. You do not need to have a formal complaint â a single message is enough to start the process.
đ§ Contact Our Responsible Gaming Team
Our dedicated support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid, Pohela Boishakh, and Victory Day. Send us a message with the subject line "Responsible Gaming" and we will respond as a priority within 2 hours during peak times.
[email protected]Enjoy Responsible Fun at gtgt99
Ready to play within your limits? Explore our full game library, check our FAQ for common questions, or head to the gtgt99 Casino. All games are fair, all platforms are secure, and your wellbeing always comes first. 21+ only.
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